Frequently asked questions
What is the return policy?
We want you to love everything you buy from Chill Out Skate Shop!If you need to return or exchange something, we've made the process as simple as possible. Just drop us a message on our contact us section or visit our returns policy page for more info.
Will you ship to me?
We offer worldwide shipping to most countries. Please note that certain destinations may have shipping restrictions.
When will I get my order?
We'll dispatch your order promptly. Once shipped, you'll receive an email with tracking details. Delivery times depend on your location and shipping selection—some orders arrive next day or same day if ordered early enough.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. Orders before placed after Saturday 12pm will ship on Tuesday. Orders placed before 2pm will ship same day Tues/Wed/Thur/Fri/Sat and arrive next day for £5 within the UK.
